Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use House Of Pokies Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing the website or using its services, you confirm that you understand and agree to these terms. If you do not agree with any part of them, you should not use the website or its services.

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1. General terms and eligibility

These Terms & Conditions apply to House Of Pokies Casino, its website, related pages and any gaming or account services made available through the website. Additional rules may apply to particular games, payment methods, promotions, competitions or other services. Those additional rules will form part of these terms when they are displayed or linked to the relevant service.

Article contents

You must be legally entitled to access and use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. House Of Pokies Casino does not invite anyone to use the website where doing so would breach local law. It is your responsibility to understand and comply with the laws that apply to you.

You must provide accurate, current and complete information when registering an account or using the website. Information must not be misleading, impersonated, stolen or supplied on behalf of another person. You may be asked to update your information if it changes. We may request documents or other information to verify your identity, age, location, payment method or source of funds before allowing certain activities.

An account is intended for the person who registered it and must not be sold, transferred, rented or made available to another person. You are responsible for keeping your login details secure and for all activity carried out through your account. If you believe that your account details have been misused, you should stop using the account and take appropriate steps to secure it.

You must not create or use an account for an unlawful purpose.
You must not allow a person who is underage or otherwise prohibited from gambling to use your account.
You must not open or use an account while subject to a self-exclusion or other gambling restriction that prevents access.
You must not provide false information or attempt to avoid identity, age or security checks.
You must not use the website if gambling is unlawful in your location.

We may refuse an application, restrict access or decline a transaction where this is reasonably necessary for legal, regulatory, security, verification, operational or responsible gambling reasons. Any decision will be handled in accordance with applicable requirements and the information available at the time.

2. Accounts, gaming and transactions

Account use

You should review the account information shown to you and notify us if you identify an error. Account activity may be recorded for security, service administration, dispute handling and compliance purposes. You may be responsible for activity completed using your credentials where you have not taken reasonable care to protect them.

Games and bets

Games may be subject to specific game rules, instructions, availability conditions and technical requirements. You should read the information displayed for a game before placing a bet. A bet is generally treated as accepted only when it is recorded by the website's systems. An on-screen request, interrupted session or attempted transaction is not necessarily an accepted bet.

Game results and account balances are determined using the systems and records used to operate the relevant service, subject to applicable law and any formal review process. If a technical, display, pricing or settlement error affects a game or transaction, the affected activity may be reviewed, corrected, cancelled or otherwise dealt with in a fair and lawful manner. We may suspend a game while an issue is investigated.

You are responsible for checking your bet details before confirming a transaction. Once a bet has been accepted, it may not be changed or cancelled unless the applicable game rules or the law allow this. Game availability, features and interfaces may change without notice where changes are required for maintenance, security, compliance or service improvement.

Deposits and withdrawals

Available payment methods, instructions and any applicable conditions will be shown on the website. You may only use a payment method that you are authorised to use and, where required, that is held in your own name. A payment provider, bank or other intermediary may apply its own terms, fees, processing requirements or restrictions.

We may carry out checks before accepting deposits or processing withdrawals. These checks may include identity verification, payment ownership, account security, transaction monitoring and responsible gambling assessments. A transaction may be delayed, refused, returned or restricted where information is incomplete, a payment is reversed, a method is not supported, or a legal or security concern exists.

You must not use the website to deposit or withdraw funds obtained unlawfully, to move money for another person, or to disguise the source or destination of funds. You should keep your own records of deposits, withdrawals, bets and account activity. Any tax or reporting obligation connected with your use of the service is your responsibility unless applicable law states otherwise.

3. Promotions, responsible gambling and prohibited conduct

Promotions and offers

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer may have separate terms explaining eligibility, entry requirements, qualifying activity, expiry, wagering or playthrough conditions, game restrictions, withdrawal conditions and any limits that apply. You should read those terms before participating. If a promotional term conflicts with these general terms, the promotional term will apply only to the extent of that conflict.

We may correct an obvious error in an offer, withdraw an offer where necessary, or restrict participation where there is suspected misuse, multiple participation, fraud, technical abuse or a breach of the relevant terms. Promotional benefits are not intended to be used in a way that avoids the purpose of the offer. Any action taken will be subject to applicable law and the terms presented for that promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. You should only gamble with money you can afford to lose and should set personal limits on time and spending. Never chase losses, borrow money to gamble, or gamble when it is affecting your wellbeing, relationships, work or financial commitments.

Take regular breaks and keep track of the time and money you spend.
Use available account tools for deposit, wager, loss, time or session limits where offered.
Consider self-exclusion or account restrictions if gambling is becoming difficult to control.
Do not gamble while under the influence of alcohol or other substances.
Seek independent help from a qualified gambling support service if you are concerned about your gambling.

We may apply account restrictions, verification steps or other controls to support safer gambling and compliance. Requests for limits, breaks or self-exclusion should be made using the options available through the website. Restrictions may affect access to games, deposits, promotions and other services. You must not attempt to bypass a restriction by opening another account or using another person's account.

Prohibited conduct

You must use the website fairly and lawfully. You must not interfere with its operation, introduce malicious software, scrape or copy data without permission, reverse engineer systems, exploit a vulnerability, manipulate a game, or use automated tools to access or interact with the service. You must not use another person's payment details, account or identity.

Fraud, money laundering, collusion, cheating, account sharing, bonus abuse, chargeback misuse and attempts to obtain an improper advantage are prohibited. Where we reasonably suspect prohibited conduct, we may investigate, restrict activity, suspend or close an account, withhold access to affected benefits and take any other action permitted by law.

4. Website access, privacy and intellectual property

The website may not always be available or error-free. Access may be interrupted for maintenance, updates, technical problems, security measures, events outside reasonable control or other operational reasons. We do not promise that every game, feature, payment method or page will be available at all times or on every device.

You are responsible for your internet connection, device, software, security settings and any charges imposed by your telecommunications or service provider. You should use suitable security software, keep your device updated and avoid sharing access to an account on a public or unsecured device.

Information about how personal information is collected, used, stored and disclosed is set out in the applicable Privacy Policy. By using the website, you acknowledge that information may be handled for account administration, identity verification, payments, customer support, security, responsible gambling, legal compliance and service improvement, subject to the Privacy Policy and applicable privacy law.

The website, its design, text, graphics, logos, software, game presentation and other content are protected by intellectual property rights. Unless permitted by law or expressly authorised, you must not copy, reproduce, modify, publish, distribute, sell, frame or commercially exploit any part of the website. You may use the website only for its intended personal purpose.

Links to third-party websites or services may be provided for convenience. Third-party services operate under their own terms and privacy practices. We are not responsible for content, availability, security or performance that is outside our reasonable control, and a link does not necessarily mean that we endorse the third party.

5. Suspension, changes and legal information

Suspension and closure

We may suspend, restrict or close an account where required for security, verification, responsible gambling, legal compliance, operational reasons, suspected prohibited conduct or a breach of these terms. You may stop using the website at any time and may request closure through the account options or available support process. Closing an account does not remove obligations that arose before closure.

If an account is suspended or closed, we may review outstanding transactions and any balance in accordance with applicable law, these terms and relevant payment requirements. We may not be able to complete a transaction while checks, disputes or investigations remain unresolved. Nothing in these terms limits any rights you may have under mandatory consumer protection law.

Changes to these terms

These terms may be updated when services change, legal requirements develop, security measures are improved or other legitimate reasons arise. The current version will be made available on the website, together with the date or other indication of the latest update where appropriate. You should review the terms regularly. Continuing to use the website after an updated version becomes effective indicates acceptance of the revised terms.

Liability and general provisions

To the extent permitted by law, you use the website and its services at your own risk. We are not responsible for losses caused by your failure to comply with these terms, misuse of your account, inaccurate information, an unsafe device, a third-party service, an event outside reasonable control or an interruption that could not reasonably be avoided. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable policies and specific game or promotion rules, describe the agreement between you and House Of Pokies Casino for use of the website.

These terms are intended to operate consistently with applicable Australian law and any other mandatory law that applies to the service or to you. Disputes should first be raised through the available account or support process so they can be reviewed. Nothing in these terms prevents you from using a statutory right, consumer guarantee, complaint pathway or other remedy that cannot be excluded by law.

If you have questions about these Terms & Conditions, review the information and support options made available on the website. You should obtain independent legal or financial advice if you need advice about your personal circumstances. These terms are general website conditions and are not a substitute for professional advice.