Privacy Policy

We use information for purposes connected with operating a casino website and providing account services. The purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website functions, customer support and requested services.
• Confirming identity, age and account details where checks are required.
• Detecting, preventing and investigating fraud, money laundering, abuse, collusion, payment misuse and other suspicious or unauthorised activity.
• Managing responsible gambling processes, account safety measures and requests relating to account access.
• Keeping business, payment, security and transaction records accurate.
• Communicating with you about your account, service messages, security matters, changes to the website and support requests.
• Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
• Monitoring website performance, improving usability and understanding how website features are used.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.
• Protecting the rights, property, systems and users of House Of Pokies Casino.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not intend to use personal information for unrelated purposes without a suitable reason or notice. If information is requested and you choose not to provide it, some account features, verification steps, payments or services may not be available.

Sharing information

Information may be shared with carefully selected providers that help operate the website or perform services on our behalf. Depending on the service required, these providers may support payment processing, identity verification, fraud detection, technology hosting, security, customer support, communications, analytics, auditing or professional advice. Providers are expected to handle information for appropriate purposes and to apply suitable security measures.

Information may also be disclosed where reasonably necessary to protect users, investigate suspected unlawful or harmful activity, respond to a valid legal request, enforce website terms, resolve disputes or protect the operation of the service. If business operations change, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate handling.

Some service providers may handle information in countries other than Australia. Where this occurs, reasonable steps may be taken to support appropriate protection and handling of the information. We do not sell personal information as a general business practice.

Depending on the circumstances and the information involved, you may have rights to ask for access to personal information we hold about you, request correction of information that is inaccurate or incomplete, request deletion of information that is no longer needed, and withdraw consent to marketing communications. Other rights may apply under the laws relevant to your circumstances.

How to make a request

To exercise your data rights or ask a privacy question, contact support@houseofpokiescasino.online. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to confirm your identity before providing access, changing records or taking other action. This helps protect your account and prevents information being disclosed to the wrong person.

• Access: ask for a copy or explanation of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the preferred correction where appropriate.
• Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw consent to marketing at any time by contacting support@houseofpokiescasino.online or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not necessarily stop service, security or account-related messages. It may also not affect information that must be retained, information needed to complete a transaction or information that we are allowed or required to keep for security, legal or legitimate business purposes. We aim to respond to valid requests within a reasonable time. If a request cannot be completed, we will explain the reason where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, information practices or legal responsibilities change. The updated version will be made available on the website and will apply from the date shown with the update. We encourage you to review this page from time to time so you understand how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.

If you have a privacy concern, please contact support@houseofpokiescasino.online so the matter can be reviewed.